delivery & returns

worldwide shipping available 

shipping & returns


how are the nibbling bracelets and necklaces packaged?

Each necklace comes in a box. The other products come in a box or in a clear plastic pouch.

what are the shipping options?

We aim to dispatch orders with in 48 hours, after which you will receive a confirmation email.

UK £4.55 First Class signed for
Free UK over £30
Orders over £50 shipped by Courier.
Europe £6.95
Worldwide £9.95

Please Note Personalised Orders are delivered within 14 days.

 

UK Orders: our products are sent via First Class signed for Royal Mail
European Union Orders: our products are sent via Standard Delivery (10-15 days).
All our orders are posted with Royal Mail.

For other types of delivery services please contact us at customerservice@nibbling.co.uk.

do you accept returns?

Our items are handmade with great care and we hope you like them. However, if for any reason you are unhappy with your purchase, we will be happy to refund the full amount to the original card details, or exchange it for another design.

Our returns policy is of 30 days from day of purchase. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Exchange: To process an exchange please email us at customerservice@nibbling.co.uk; quote your purchase order number and let us know what item you would like to process an exchange for. We will send you an Exchange Form to fill in and include in your exchange package. Place the unused item in its original packaging and post it to Nibbling Teething Jewellery, 36 Ashburn Place, London. SW7 4JR.  United Kingdom.

As soon as we receive it we will send you the exchange item you have selected.

 

Refund: To process a refund please email us at customerservice@nibbling.co.uk; quote your purchase order number and let us know the reason for returning the item – we appreciate your feedback. We will send you a Refund Form to fill in to include in your refund package. Place the unused item in its original packaging and post it to us at Nibbling Teething Jewellery. 36 Ashburn Place. SW7 4JR, London, United Kingdom. As soon as we receive it we will notify you and refund you for the total purchase amount.

– Please retain your proof of postage as we cannot be responsible for any goods lost in transit without proof of sending. Note that we are unable to reimburse the cost of the returns postage.

– Please note that we can only exchange or refund items that have been bought directly from the Nibbling website.

can I cancel my order?

You have up to 7 days to cancel your order (as set out in Distance Selling Regulations). To cancel your order, please email customerservice@nibbling.co.uk.

If however your order has already been dispatched, you will need to follow the above returns policy.

is VAT included?

UK VAT is included in the purchase price as listed on our website. If you purchase one of our Nibbling jewellery pieces at another retailer, VAT may or may not be included in their purchase price

If you don’t see what you’re looking for, you can contact us to ask your questions.